Reimbursement & Claim Procedure
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Claim Procedure
- When a member institution is placed under closed or liquidated, the Corporation is mandated by law to pay depositors who have lost their deposits.
- DPC advises the insured depositors via electronic or print media to collect claim forms from its offices or download from the website in order for them to be compensated.
- Under normal circumstances, once a duly completed and certified claim form has been submitted together with supporting documents (copy national ID, valid passport or valid driver’s licence), a depositor is reimbursed within 4 working days from date of submission of a duly completed claim form.
- In order to provide clients with greater convenience, payments are made either through mobile phone or bank transfers.